Frequently Asked Questions
You can schedule a service appointment by calling our toll-free support line at 1-800-816-8243 or by submitting a service request through our online form. Our service technicians provide coverage across North America and can schedule on-site service and installation at your convenience.
If your bed’s rotation function stops working, first check that the unit is properly plugged in and all connections are secure. Try resetting the system by unplugging for 30 seconds and reconnecting. If the issue persists, contact our 24/7 technical support line immediately at 1-800-816-8243 for troubleshooting assistance.
Yes, the Freedom Bed features customizable rotation settings that can be adjusted through the control panel. You can modify the rotation angle, speed, and timing intervals based on your therapy requirements. Consult your user manual for detailed instructions, or contact our technical support team for personalized guidance on optimal settings. We can guide on the functions of the bed, but It is important that you follow the recommended rotation regiment through instructions from your appointed physician.
