We are Here When You Need Us

At ProBed Medical Technologies, our commitment to your comfort and peace of mind extends far beyond the day your Freedom Bed^™ arrives. We understand that your therapy bed is essential to your daily care and quality of life, which is why we have built a comprehensive support system designed to keep your bed functioning optimally for years to come.

Troubleshooting Support

We make it easy for you to get the help you need through multiple support channels. Our team provides detailed how-to and walk-through videos that guide you through common questions and adjustments, allowing you to access visual support whenever it is convenient for you. When you need personalized assistance, we coordinate with authorized dealers in your local area who can provide onsite support and hands-on guidance with your bed’s features.

Our support team is available Monday through Friday, 8:00am to 5:30pm PST, to answer your questions and to provide troubleshooting guidance. We know that reliable equipment is crucial for preventing pressure injuries and maintaining comfort, so we have made our support process as straightforward as possible. For emergency situations outside of regular business hours, you can contact the representative in your area who will be there to help when you need it most.

Warranty Repairs

Your investment in a Freedom Bed^™ comes with the assurance of our 3-year warranty for new beds. During this warranty period, we identify and repair any issues related to the bed and its components. Our trained technicians are experienced with all aspects of the bed’s specialized technology, including the rotation and lift actuators that are essential for raising, lowering, and gently repositioning you throughout the day and night. We coordinate with authorized dealers in your local area to provide efficient onsite repair service, ensuring your bed is restored to optimal working condition.

We understand that your bed’s continuous, gentle repositioning is essential for preventing pressure ulcers and supporting your overall well-being, so we work efficiently to restore full functionality. Our technicians use quality parts and follow rigorous standards to ensure your Freedom Bed^™ continues to provide the automatic positioning and therapeutic benefits you depend on. From diagnosing the issue to completing the repair, we handle every step with care and professionalism.

The Freedom Bed Customer Support

Phone Support

call us toll free:

Where is My Serial Number?

Your serial number is located on the frame of the bed under the control display unit in the footboard.

Highly Recommend for Any Patient

It has been almost a year since I got my Freedom Bed. The muscles in my arms and legs are very weak, and I am unable to turn myself in the bed. The bed rotates in a lateral direction, keeping me from having an attendant do this during the day and night. "The angle of rotation and the frequency of rotation can be programmed according to the needs of the patient. In spite of its functionality, the Freedom Bed is very attractive and does not look like a hospital bed. I would recommend the Freedom Bed for any patient."

~ James P. Bloom

Helped our family during a difficult period

"Following a massive stroke, my mother used the Freedom Bed by ProBed for 14 months before passing away from cardiac issues. She was largely bed bound during this time and the Freedom Bed worked flawlessly. While using the bed she suffered no bed or pressure sores. In fact, the only issue we had in this regard was when she was in the hospital, away from her Freedom Bed. The company is very hands-on, starting with a comprehensive, in-person instructions, and her caregivers had no problems learning how to use and operate the bed. Likewise my mother had no issues adjusting to the slow movement of the bed while she slept. The product is really only surpassed by the excellent customer service. ProBed was there for any questions, any time of the day, even in the middle of the night. Two thumbs up, or five stars as they say. The product really helped our family during a difficult period."

~ Steve York

Vastly Improved Health

"I'm writing to tell you how your wonderful Freedom Bed has improved our lives. Ryan hasn't had pneumonia in 18 months and no new pressure sores. His skin is healthy and he is comfortable. His lungs are clear and he and he now has enough strength to blow out a candle. As an 11-year-old Quad with a rare disorder and multiple past surgeries, Ryan was either getting sick, or getting over being sick but his Freedom Bed changed all that. His doctors are, of course, pleased, and I must say that they are also quite impressed at the difference Ryan's bed has made in his health in the 18 months he has had it. The quality of this bed is also remarkable it hasn't needed any service or repair and is easy to operate. And I also like how it looks in his bedroom - no "Institutional Look" here! Thank you so much! We would recommend the Freedom Bed to anyone!"

~ Amy Post

Your Journey Towards Increased Comfort And Reduced Care Costs Starts Today. Contact Us.